Returns

Return & Refund Policy

If you're not satisfied with an item that you purchased from Evergreen Select, you can initiate a return within 7 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

To return an item, please email connect@evgselect.com with subject line: RETURN – please include your order number and why the item needs to be returned. We will review and initiate the return if we deem it acceptable. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 7 days after delivery.

We recommend insuring your return shipment and using a shipping method that can be tracked. Refunds will not be issued for items damaged in return transit or for returns that are never received.

The following items may not be returned: 

  • Items marked as final sale or "non-returnable" on the product page or during the checkout process

  • Customized Products

  • Send A Gift items

Damaged And Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within 7 days after delivery of the item and it was shipped by a parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item (and any related items from the order). If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.


Refunds

If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you, if you use a return shipping label provided by Evergreen Select.

Refunds will be issued to the original method of payment shortly after Evergreen Select (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, Evergreen Select will provide you with store credit for the amount of the refund due to you, which may be used for purchases on www.evgselect.com